Support, made simpler
Choose the fastest way to solve installation issues, missing orders, compatibility questions, or refund requests before opening a support request.
Track an order
Check delivery status and reopen your order details before you contact support.
Install your eSIM
Follow the setup guide and work through the most common installation issues step by step.
Check device compatibility
Verify your exact phone or tablet model before purchase or before troubleshooting activation.
Contact support
Use the support form when your case needs a manual review from our team.
Common issues
What most travelers need help with
QR code not working
Use the manual install details first. If scanning still fails, send a support request.
I did not receive my eSIM
Check order lookup first. If your eSIM still does not appear, contact support with your purchase details.
Internet not working
Check data roaming and confirm the correct line is selected for mobile data before following the install troubleshooting steps.
Refund request
Send a support request with your order number and a short explanation of the issue.
Fast access
Open the guide you need
eSIM Explained
Understand what an eSIM is and how it works.
How Celesim Works
See the purchase and activation flow clearly.
Install Your eSIM
Follow the guided setup steps for your trip.
Check Device Compatibility
Confirm your exact device before you buy.
FAQs
Browse the most common support questions.
Order Tracking
Open your order and reinstall details quickly.